By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Information You Provide to Us
We may collect personal information that you voluntarily provide when you contact us, submit an inquiry, schedule a meeting, or otherwise communicate with Obsidian.
This may include:
Name
Email address
Company or venue name
Business website
Information about your business, operation, project, challenges, objectives, or requested services
Scheduling and meeting information
Communications you exchange with us
Other information you voluntarily choose to provide
Please do not submit sensitive personal information through our website inquiry form unless it is specifically requested and necessary for your communication with us.
Information Collected Automatically
When you visit our website, certain information may be collected automatically through analytics, cookies, server logs, and similar technologies.
Depending on the technologies enabled on the website, this may include:
IP address
Browser and device information
Operating system
Approximate geographic location
Referring website or source
Pages viewed
Date and time of visits
Session information
Interactions with website features
General website usage and performance information
Google states that its default Analytics implementation collects users and session statistics, approximate geolocation, and browser/device information. GA4 also uses first-party cookies to distinguish users and sessions. �
Google Support +1
2. How We Use Information
We may use information we collect to:
Receive, review, and respond to inquiries
Evaluate potential consulting, management, recruiting, development, operational, leadership, or strategic engagements
Determine whether an opportunity may be an appropriate fit for Obsidian
Communicate with prospective, current, and former clients or business contacts
Schedule, administer, and follow up on meetings
Provide requested services and information
Operate, maintain, secure, and improve our website
Understand how visitors find and interact with our website
Measure website traffic, performance, and effectiveness
Develop and improve our services and business operations
Maintain appropriate business and communication records
Detect, investigate, and prevent fraud, misuse, security incidents, or unlawful activity
Establish, exercise, or defend legal rights
Comply with applicable laws, regulations, legal processes, and governmental requests
Submitting an inquiry, communicating with us, or scheduling an introductory meeting does not by itself create a client, advisory, fiduciary, employment, partnership, or other professional relationship with Obsidian Management.
3. Analytics, Cookies, and Similar Technologies
We use Google Analytics to help us understand website traffic and visitor interactions.
Google Analytics may use first-party cookies and similar technologies to collect information about website usage. Google identifies _ga and _ga_<container-id> as cookies used by GA4 to distinguish users and maintain session state. �
Google Support
Analytics information may include general usage statistics, approximate location, device and browser information, pages visited, traffic sources, and interactions with the website. �
Google Support
We may modify the analytics and technology services used by the website over time. If our practices materially change, we will update this Privacy Policy as appropriate.
4. Cookie Choices
Most web browsers allow you to manage, block, or delete cookies through browser settings.
Where required by applicable law or policy, we may provide additional mechanisms for visitors to control non-essential analytics or tracking technologies.
Google provides consent controls that allow analytics storage to be granted or denied, and its documentation states that website operators should obtain consent where required before Google tags write or read cookies. �
Google Support +1
We will separately evaluate and implement an appropriate consent-management mechanism for the website based on the technologies we use and the jurisdictions in which we operate.
5. How We Disclose Information
Obsidian Management does not sell personal information in exchange for money.
We may disclose personal information when reasonably necessary to service providers and technology providers that support our operations, including providers of:
Website hosting and infrastructure
Website forms and submission processing
Analytics
Email and business communications
Calendar and scheduling services
Video conferencing
Information technology and security
Professional services
Our current technology environment may include Webflow, Google Analytics, and Microsoft 365 services such as Microsoft Bookings, Outlook, and Microsoft Teams.
For example, Webflow can store website form submissions and trigger email notifications, depending on how the form is configured. � Microsoft also documents that Bookings can process customer contact and appointment information associated with scheduling. �
Webflow Help Center
Microsoft Learn
We may also disclose information:
When required by law, regulation, subpoena, court order, or other lawful process
In response to lawful governmental requests
To protect the rights, property, security, or safety of Obsidian, our clients, website visitors, or others
To investigate suspected fraud, security incidents, misuse, or unlawful conduct
In connection with establishing, exercising, or defending legal claims
6. Business Transfers
If Obsidian Management is involved in a merger, acquisition, financing, restructuring, sale of assets, transfer of operations, or similar business transaction, information may be disclosed or transferred as part of that transaction, subject to applicable law.
7. Data Retention
We retain personal information for only as long as reasonably necessary for the purposes for which it was collected and for legitimate business or legal purposes.
Factors used to determine appropriate retention periods may include:
The nature of the information
The purpose for which it was collected
Whether an active or prospective business relationship exists
Operational and recordkeeping needs
Legal, tax, accounting, contractual, or regulatory requirements
The need to resolve disputes or enforce agreements
Security and fraud-prevention considerations
When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it consistent with applicable requirements and our operational capabilities.
8. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic communication, transmission method, or information-storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to or maintained by us.
9. Your Privacy Rights and Choices
Depending on your place of residence and applicable law, you may have rights concerning your personal information.
These may include the right to request:
Access to certain personal information we maintain about you
Correction of inaccurate information
Deletion of certain information
Information about how personal information is collected, used, or disclosed
Restriction of or objection to certain processing
Withdrawal of consent where processing is based on consent
Data portability where applicable
Not all rights apply in every jurisdiction or circumstance.
To submit a privacy request, contact us at info@obsidianhosp.com.
We may take reasonable steps to verify your identity before processing certain requests. We may also retain information where permitted or required by law.
10. California Residents
California residents may have privacy rights under applicable California law.
Whether particular requirements of the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”), apply to Obsidian depends on factors including the nature and scale of our operations and applicable statutory thresholds.
Regardless of whether a particular statutory requirement applies, California residents may contact us at info@obsidianhosp.com with questions or requests concerning personal information.
We will update this section and implement any additional notices or mechanisms that become applicable as our business, data practices, or legal obligations evolve.
11. International Visitors
Our website may be accessed by visitors outside the United States.
Information submitted to Obsidian may be processed or stored in the United States or in other jurisdictions where our technology or service providers operate. Privacy laws in those jurisdictions may differ from the laws where you reside.
If laws such as the European Union General Data Protection Regulation, UK GDPR, or similar laws apply to particular processing activities, we will process personal information in accordance with applicable requirements, including relying on an appropriate lawful basis where required.
12. Marketing Communications
If we offer newsletters, promotional communications, or other marketing subscriptions in the future, recipients will be provided with an appropriate method to unsubscribe from those communications.
Transactional, administrative, or relationship-based communications may still be sent when appropriate.
We do not currently need to pretend the Contact form is a marketing opt-in. It isn't.
13. Third-Party Websites and Services
Our website may contain links to websites, social media platforms, or services operated by third parties.
We do not control and are not responsible for the privacy, security, content, or practices of those third parties. Your interactions with third-party services are governed by their respective terms and privacy policies.
14. Children's Privacy
Our website and services are intended for businesses and professionals and are not directed to children.
We do not knowingly use the website to solicit or collect personal information from children.
If we learn that personal information from a child has been collected through the website in circumstances where it should not have been, we will take reasonable steps to address it.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business, services, technology, legal requirements, or privacy practices.
When we update the Policy, we will revise the Last Updated date at the top of this page.
Where required by applicable law, we may provide additional notice regarding material changes.
16. Contact Us
Questions, concerns, or requests regarding this Privacy Policy or our privacy practices may be directed to:
Obsidian Management
Email: info@obsidianhosp.com
Website: obsidianhosp.com
Built on hospitality, driven by operations.